Mariner Finance Covid 19

How Mariner Finance is Supporting Customers During the COVID-19 Pandemic

Introduction

The COVID-19 pandemic has caused unprecedented economic challenges for individuals and businesses all over the world. Many people have had to face financial struggles due to job loss, reduced hours, and other unforeseen circumstances. In response to this crisis, Mariner Finance, one of the leading consumer finance companies in the US, has taken various steps to support its customers and employees. In this article, we will discuss how Mariner Finance has responded to the COVID-19 pandemic and what measures have been taken to mitigate its impact on their customers and employees.

Background of Mariner Finance

Mariner Finance is a consumer finance company that provides loans, credit, and other financial services to customers in 25 states in the US. With over 450 branches, Mariner Finance has been serving its customers for over 15 years and has become a trusted name in the finance industry. The company offers loans for various purposes, including personal, auto, and home improvement. Mariner Finance prides itself on its customer-centric approach and is committed to providing its customers with accessible and transparent financial solutions.

Mariner Finance's Response to COVID-19

Since the onset of the COVID-19 pandemic, Mariner Finance has taken several measures to support its customers and employees. These steps have been taken to ensure the safety and well-being of all stakeholders and to minimize the impact of the pandemic on their financial stability.

Flexible Payment Options

One of the first measures taken by Mariner Finance was to offer flexible payment options to its customers. This was done in recognition of the fact that many individuals and families were facing financial difficulties due to the pandemic. Customers could request payment deferrals, forbearance, or loan modifications, depending on their specific situation. This allowed customers to manage their finances more effectively during these challenging times.

Enhanced Health and Safety Measures

In addition to supporting its customers, Mariner Finance also took steps to ensure the safety of its employees and customers. The company implemented strict health and safety protocols in all its branches and offices, including mandatory mask-wearing, social distancing, and increased cleaning and sanitization. Mariner Finance also provided its employees with necessary personal protective equipment (PPE) to minimize the risk of exposure to the virus.

Virtual Services

With the closure of many businesses and restrictions on social gatherings, Mariner Finance adapted by offering virtual services to its customers. This included online loan applications, virtual loan closings, and video consultations with loan officers. These measures have not only helped to reduce the spread of the virus but have also provided convenience and ease for customers who may have been hesitant to visit a physical branch during the pandemic.

Employee Support

Mariner Finance understands that its employees are the backbone of the organization and took steps to support them during the pandemic. The company provided paid time off to employees who were unable to work due to the virus or related reasons. Mariner Finance also implemented work-from-home policies and provided necessary equipment and resources to ensure a smooth transition.

The Impact of Mariner Finance's Response

The steps taken by Mariner Finance in response to the COVID-19 pandemic have had a positive impact on its customers and employees. The flexible payment options have provided much-needed relief to many individuals and families who may have otherwise faced financial difficulties. The enhanced health and safety measures have helped to keep employees and customers safe while still providing essential financial services. The virtual services have also made it easier for customers to access loans and services without the need to visit a physical branch. And finally, the support provided to employees has helped to boost morale and ensure that the company can continue to provide quality services to its customers.

Closing Thoughts

In conclusion, Mariner Finance has taken proactive and responsible measures in response to the COVID-19 pandemic. The company's commitment to its customers and employees during these challenging times is commendable and reflects its values of transparency, integrity, and customer-centricity. As the world navigates through this crisis, Mariner Finance's efforts will continue to ensure that its customers and employees remain safe and supported.