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Mariner Finance Complaint Phone Number Home Office

Published February 12, 2024

Uncovering the Truth: Mariner Finance's Complaint Phone Number for Home Office Revealed

mariner finance complaint phone number home office

Introduction:

Mariner Finance is a consumer finance company that offers loans and financing solutions to customers across the United States. However, like any financial institution, Mariner Finance is not immune to complaints and negative reviews. One of the most common complaints lodged against Mariner Finance is related to their customer service. Specifically, customers often have difficulty reaching the company's home office via phone. In this article, we will take a closer look at Mariner Finance's customer service, how to contact their home office by phone, and what steps you can take if you have a complaint.

Understanding Mariner Finance's Customer Service:

Mariner Finance has a dedicated customer service team that is available to assist customers with a variety of requests and concerns. This includes inquiries about loans, payments, account information, and more. Typically, customers can reach a Mariner Finance representative by phone, email, or by visiting their local branch. However, many customers have reported difficulties in reaching the company's home office by phone, leading to frustration and negative reviews.

According to recent customer reviews, Mariner Finance's customer service phone system can be difficult to navigate, with long wait times and unreliable call-backs. This has resulted in customers having to spend an excessive amount of time on hold, being transferred between different departments, or even repeatedly calling in hopes of speaking to a representative. Such experiences can be understandably frustrating for customers who have urgent inquiries or complaints.

How to Contact Mariner Finance's Home Office by Phone:

Despite the reported challenges in reaching Mariner Finance's home office by phone, there are still a few options available for customers to get in touch with a representative.

The first option is to call Mariner Finance's toll-free customer service number at 1-877-310-2373. This number is available Monday to Friday from 9 a.m. to 6 p.m. EST. However, it is important to note that this number is for general customer service inquiries and may not connect you directly to the company's home office.

Another option is to call your local Mariner Finance branch and ask to be transferred to the home office. Branch phone numbers can be found on the company's website or by calling the toll-free number mentioned above. This option may be more convenient for customers who prefer to speak to a representative in their local area.

Lastly, you can try calling the home office directly at 1-844-440-6817. This number is specifically for complaints and inquiries related to loans and collections, and it is available Monday to Friday from 8 a.m. to 5 p.m. EST.

Steps to Take if You Have a Complaint:

If you have a complaint or concern with Mariner Finance, it is important to take the appropriate steps to address it. The first step is to try to resolve the issue directly with the company's customer service team. However, if you have difficulty reaching them by phone, you can also file a complaint through their online contact form or by sending an email to [email protected].

If your complaint is still not resolved to your satisfaction, you can escalate it by filing a complaint with the Consumer Financial Protection Bureau (CFPB). The CFPB is a government agency that regulates consumer financial services and has the authority to investigate and resolve complaints related to loans and financing. You can submit a complaint online through their website or by mail.

In Summary:

Mariner Finance is a reputable and established financial institution that aims to provide quality customer service. However, customers have reported several challenges in reaching the company's home office by phone, resulting in complaints and negative reviews. Despite these challenges, there are still options available for customers to contact the home office and address their concerns. If you have a complaint, it is important to properly escalate it to ensure a resolution. By understanding Mariner Finance's customer service and knowing how to reach their home office, you can better navigate potential challenges and have a positive experience with the company.

 
 
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